Privacy Policy

VENTURE GARDEN GROUP is a company which is registered at 42, Local Airport Road, Ikeja, Lagos and operates the money transfer website Envoye.co.

This privacy policy explains how we use and collect your personal information when you use our services, visit our website or otherwise interact with Envoye. This privacy policy also includes information on how we protect your information as well as how we may share it.

By using and accessing Envoye and its services then you acknowledge that you have read, understood and agree to be bound by this privacy notice. You may not provide us with any of your personal information if you do not agree with this privacy notice.

We encourage you to review this page regularly to see if there have been any important updates to our privacy practices.

1. What personal data do we collect and how do we use it?

We may collect personal data from you when you give it to us, including when you register for an account with Envoye, when you complete forms online, when you speak with our customer service team, when you visit the website and in certain circumstances when you have provided us with any additional information that we may have requested for security measures.

The types of data that we will collect will depend on the products and services that you have requested from Envoye. Any of the personal data that we collect from you is needed in order to create a contract and without this information we may not be able to provide you with the services that you have requested from us.

We may collect and process the following personal data:

  • Personal details, such as any information which may identify you and or the recipient of your transaction or transfer that you intend to carry out with us. This may include their or your name, title, address, phone number as well as any other additional identity verification information which we have requested.
  • Any financial details with regards to you or your recipients payment information or bank account details which we may need to be able to carry out a transfer.
  • Any additional information which has been requested by law enforcement agencies in order for us to complete our compliance procedures in relation to anti-money laundering and terrorist financing protection. This information requested could include your relationship to the recipient as well as the purpose of the funds for the transfer.
2. Cookies and other technologies

When you use Envoye’s website we may collect information about you via Cookies and other technologies. This could include information such as the IP address of visitors, browser type and version as well as the time zone that you are accessing the website from. We may use this information for the following purposes:

  • To measure the use of the Envoye website and its services, including the number of visits and the average time spent on the website by each visitor. This helps us to improve both the services and content that we offer.
  • In order to administer the website for any internal operations, including any troubleshooting, data analysis, testing, research as well as statistical and survey purposes.
  • As part of our ongoing security measures to keep the Envoye website safe and secure.
  • Cookies are optional, however please be aware that if you wish to have cookies disabled then this could prevent you from properly using certain elements of the website and Envoye service.
3. How do we use your personal data?

We may use your personal data in the following ways:

  • In order to fulfil the terms of our contract with you.
  • When necessary in order to comply with any legal obligations.
  • When you have provided us with your consent to process your personal information.
  • When we have a legitimate business interest to do so.
4. Who do we share your personal data with?

We may share some of your personal information with the following third party service providers who help us to manage or facilitate certain important parts of our business. These include but are not limited to the following parties who may provide services on our behalf:

  • Compliance verification service providers.
  • Financial service providers including banks.
  • Credit control or debt collection agencies.

We ensure that all third party service providers that we work with have safeguards in place to ensure the security of your personal information and that your information is handled in compliance with Envoye’s privacy policy.

5. Corporate transactions

We may transfer your personal information to third party providers if Envoye or its parent company VENTURE GARDEN GROUP were to be involved in a merger or acquisition with another business. In this case the personal data that we hold would be viewed as an asset as part of the transaction and we will continue to take all reasonable measures to ensure that your information is securely protected.

6. Legal requirements

We may also need to transfer some of your personal information if we are required by law to do so. We may also do this if we believe in good faith that disclosing this personal information is necessary in order to comply with any legal proceedings.

7. How long do we keep your personal information?

We may keep your personal information for different time periods. In general we keep your personal data for as long as is necessary to be able to comply with the purpose for which it was originally collected.

As soon as we no longer need your personal data then it will be removed from the system securely.

8. Security

At Envoye we are committed to protecting the security of your personal data and we have a number of measures in place in order to protect your personal information from loss or misuse.

We have a number of state of the art security measures in place, both physical and electronic. These systems help to protect your personal information from any unauthorised access.

In addition, all of our personal data is stored behind firewalls and other sophisticated security systems which only our trusted employees have access to.

However, please be aware that no security measures online can ever be deemed 100% secure. Therefore, although we do everything in our power to protect your personal information and have industry standard practices in place, we can not guarantee the security of your information absolutely.

9. What are my data protection rights?

All users of Envoye will have the opportunity to access and update their personal data at any time. Users may also exercise their rights and any other rights which they may have under applicable data laws.

All data subjects have the right to the following:

  • Request access to any personal information that we hold about them as well as any related data, the purposes for collecting this data as well as the recipients with whom any of this personal data may have been shared.
  • Obtain without delay the rectification of any inaccurate information that we may hold about users.
  • Request that any personal data that is held about them is deleted.
  • Prevent or restrict the processing of personal data except when processing is required.
  • Under certain circumstances request to transfer the personal data to a third party in a machine-readable format.
10. Contact Us

If you have any questions relating to this privacy policy then please get in touch and someone from Envoye will come back to you as soon as possible.